Support – GujjuGarba Help Center
We are here to help! Whether you have a question about your booking, a payment issue, or need technical assistance, our support team is ready to assist you.
Contact Our Support Team
| Channel | Details | Response Time |
|---|---|---|
| support@gujjugarba.com | Within 24 business hours | |
| Phone | +91 98765 43210 | Mon–Sat, 10 AM – 7 PM IST |
| +91 98765 43210 | Mon–Sat, 10 AM – 7 PM IST | |
| In-App Chat | Available in the GujjuGarba app | During Navratri: 24/7 |
Common Issues & Quick Fixes
1. I did not receive my e-pass after payment
Your e-pass is available instantly under My Bookings in the app. If it is not visible:
- Pull down to refresh the bookings screen.
- Check your SMS and email for a confirmation message.
- Wait up to 10 minutes during peak load periods.
- If still missing, email us at support@gujjugarba.com with your transaction ID.
2. Payment was deducted but booking is not confirmed
This is usually a temporary bank-side delay. Please wait 10–15 minutes and refresh the app. If the booking does not appear and the amount is not refunded within 5–7 business days, contact us immediately with:
- Your registered mobile number
- Transaction/UTR ID from your bank or UPI app
- Screenshot of the payment confirmation
3. I want to cancel my booking
Go to My Bookings → Select Booking → Cancel Booking. Refunds are processed as per our Refund & Cancellation Policy.
4. I cannot log in to my account
- Ensure you are using the correct registered mobile number.
- Check that you have a stable internet connection.
- Try the Resend OTP option if the OTP did not arrive.
- If the issue persists, contact support with your registered mobile number.
5. I entered the wrong details during booking
Please contact our support team as soon as possible at support@gujjugarba.com. We will do our best to assist, though changes may not always be possible after confirmation.
Raise a Support Ticket
For issues not resolved through the above steps, please email us at support@gujjugarba.com with the following details:
- Your full name and registered mobile number
- Booking/transaction reference number
- Description of the issue
- Screenshots (if applicable)
Our team will respond within 24 business hours.
Office Address
123, Garba Street
Navrangpura, Ahmedabad
Gujarat – 380009, India
Business Hours
Monday – Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed
During Navratri season: 24/7 support available